Summary. We collect business contact details, information about your site and electricity use, and data from the solar systems we monitor, so that we can respond to enquiries, design and deliver projects, maintain your plant and meet our legal obligations.
We do not sell personal information and we do not use advertising or cross-site tracking cookies on this website. We share information only with parties who help us deliver your project, such as manufacturers, utilities, financiers you choose and our subcontractors, or where the law requires.
You can contact info@gritenergyltd.com at any time to access, correct or delete your information, subject to legal retention requirements.
- Who We Are
- Scope of this Policy
- Information We Collect
- How We Collect Information
- How We Use Information and Why
- Site Survey, Drawings and Energy Data
- Plant Monitoring Data
- How We Share Information
- International Transfers
- Data Retention
- Data Security
- Cookies and Similar Technologies
- Your Rights
- Marketing Communications
- Children’s Privacy
- Third-Party Websites
- Data Breach Response
- Changes to this Policy
- Contact Us
1. Who We Are
Grit Energy Ltd. (“Grit”, “we”, “us” or “our”) is a private limited company incorporated in Bangladesh, with its head office at House 416, Road 7, Level 4, Baridhara DOHS, Dhaka 1206, Bangladesh. We are a solar engineering, procurement and construction (EPC) and operations and maintenance company. Grit is responsible for the personal information described in this Policy.
2. Scope of this Policy
This Policy applies to personal information we process through the Website at gritenergyltd.com, enquiry forms, email, phone and messaging apps, site surveys, proposals, contracts, project delivery, monitoring platforms and O&M services, and in our dealings with suppliers, partners and job applicants. Our services are aimed at businesses and institutions, and most information we hold relates to individuals acting for those organisations.
3. Information We Collect
- Contact and business details: name, job title, organisation, phone, email, postal and site address.
- Enquiry details: project type, approximate capacity, roof area, electricity bills and anything you write in a message.
- Site and technical information: photographs, drone imagery, drawings, structural information, single-line diagrams, sanctioned load, meter and consumption data.
- Commercial and compliance information: trade licence, TIN/BIN, VAT details, authorised signatories, bank details for payments and refunds, and documents required by financiers or utilities.
- Monitoring data: generation, consumption, inverter and battery performance, alarms and device identifiers from systems we install or maintain.
- Site visit and safety records: names of personnel on site, access logs and incident reports.
- Website data: IP address, browser type, pages visited and timestamps recorded in server logs for security and performance.
- Recruitment data: CVs and information you send when applying for a role.
4. How We Collect Information
We collect information directly from you when you complete a form, call, email, message us, meet us or sign a contract; from your colleagues or advisers; from site surveys and installed equipment; from manufacturers’ monitoring platforms; from utilities, financiers and main contractors involved in your project; and from public sources such as company registries and websites.
5. How We Use Information and Why
- To respond to enquiries, arrange site surveys and prepare proposals, because you asked us to and to take steps before entering a contract.
- To deliver EPC, supply and O&M services, manage warranties and provide support, to perform our contract with you.
- To apply for net metering, utility connection, permits and financing on your behalf, with your instructions.
- To invoice, collect payment, keep accounts and meet tax, VAT, safety and other legal obligations.
- To protect the security of our Website, systems, sites and people, and to prevent fraud, based on our legitimate interests.
- To improve our designs, forecasting models and services using aggregated or de-identified performance data, based on our legitimate interests.
- To send relevant updates about our services to business contacts, based on legitimate interests or consent, with an easy way to opt out.
6. Site Survey, Drawings and Energy Data
Survey photographs, drone images and technical documents are used to design and deliver your project and are shared only with people who need them for that purpose. We fly drones only with the Site owner’s permission and in line with applicable rules, and we avoid capturing identifiable images of individuals where possible. We will not publish photographs of your Site or name your organisation as a client in marketing without your permission.
7. Plant Monitoring Data
Data loggers and inverters we install may send operating data to cloud platforms operated by Grit or by the equipment manufacturer. We use this data to monitor performance, generate forecasts and alerts, plan maintenance and support warranty claims. Monitoring data relates primarily to equipment, but may be linked to your organisation and contact persons. Manufacturer platforms are governed by the manufacturer’s own terms and privacy policy.
8. How We Share Information
We do not sell personal information. We share it only as needed with:
- equipment manufacturers and distributors, for orders, warranty registration and claims;
- distribution utilities, SREDA and other authorities, for approvals, net metering and inspections;
- banks, financial institutions and OPEX providers that you choose to work with;
- subcontractors, logistics, customs and clearing agents who help deliver your project;
- IT, email, hosting and monitoring service providers acting on our instructions;
- professional advisers such as auditors and lawyers;
- authorities, courts or other parties where required by law or to protect rights and safety; and
- a successor in the event of a merger, acquisition or restructuring, subject to this Policy.
9. International Transfers
Some of our service providers, including email, cloud hosting and manufacturer monitoring platforms, may store or process data outside Bangladesh. Where this happens, we take reasonable steps to ensure the information is protected in line with this Policy and applicable law.
10. Data Retention
We keep enquiry information for up to three years if no contract follows. We keep project, contract, financial and warranty records for the life of the System and the warranty periods, and in any case for as long as tax, accounting and other laws require. Monitoring data is kept for the duration of the monitoring or O&M service and may be retained afterwards in aggregated or de-identified form. Server logs are kept for a limited period for security.
11. Data Security
We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls, strong authentication on our systems and confidentiality obligations for staff and contractors. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Cookies and Similar Technologies
This Website is built to be fast and private. It does not use advertising, social-media tracking or cross-site analytics cookies. Strictly necessary cookies may be set when an administrator logs in, and to protect forms against spam. Embedded services, such as the Google Maps view on our Contact page, may set their own cookies when you interact with them, under the provider’s policy. You can block or delete cookies in your browser settings. If we introduce analytics in the future, we will update this section and, where required, ask for your consent.
13. Your Rights
Subject to applicable law, you may ask us to: confirm whether we hold your personal information and provide a copy; correct inaccurate information; delete information we no longer need; restrict or object to certain processing, including direct marketing; and withdraw consent where we rely on it. To make a request, email info@gritenergyltd.com. We may need to verify your identity, and we will respond within a reasonable time, normally within 30 days. Some information must be kept to meet legal obligations or to defend legal claims.
14. Marketing Communications
We send occasional updates on solar solutions, regulations and our services to business contacts. Every message includes a way to opt out, and you can also opt out by contacting us. We will still send service and contractual messages where necessary.
15. Children’s Privacy
The Website and our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
16. Third-Party Websites
The Website links to third-party websites, including manufacturers, maps, messaging apps and social networks. We are not responsible for their privacy practices and encourage you to read their policies.
17. Data Breach Response
If we become aware of a security incident affecting personal information, we will investigate promptly, take steps to contain it, and notify affected individuals, clients and authorities where required by applicable law.
18. Changes to this Policy
We may update this Policy to reflect changes in our practices or the law. The updated version will be posted on this page with a revised effective date. If changes are material, we will provide additional notice where appropriate.
19. Contact Us
Grit Energy Ltd.
House 416, Road 7, Level 4, Baridhara DOHS, Dhaka 1206, Bangladesh
Phone: +880 1701-679349
Email: info@gritenergyltd.com · Management: management@gritenergyltd.com